We can only accept applications from candidates who already have the right to live and work in the USA at the time of their application.

The Role

You will be responsible for managing frontline relationships with our clients and serving as the product expert. This includes dealing with client queries, training new users, identifying and resolving issues and working with the wider team and colleagues to help broaden the relationship within the clients.

You will also be responsible for client satisfaction and revenue retention driving new business growth through greater advocacy and reference-ability. As well as influencing future lifetime value through higher product adoption, client satisfaction and overall health.

Client Support

  • Understand Dealogic’s client base and work to strengthen and broaden the relationship through supporting, training and dialouge with key users and contacts
  • Drive daily client product and technical support through email, phone and in person
  • Identify issues and potential concerns in the relationship and work to rectify these
  • Work to migrate clients to the newest Dealogic products
  • Provide daily monitoring support to ensure all systems are performing as expected

Client Relationship Management

  • Identify and appropriately escalate client feedback
  • Work with other members of the client services and sales teams to identify opportunities to increase the footprint of the product throughout all covered clients
  • Identify referrals and cross-selling opportunities
  • Participate in product validations to prospective clients

Product Knowledge

  • Be the expert on Dealogic Cortex and legacy products
  • Market trend analysis and generation of weekly reviews
  • Communicate to clients the value proposition of products, client success stories and uses cases

About You

This role requires excellent communication and relationship building skills, a passion for delivering excellent customer service and excellent organisational skills.

Skills & Experience


  • Bachelor’s degree in related discipline or equivalent


  • Excellent standard of spoken and written English


  • Strong work ethic
  • Detail orientated
  • Excellent communication and interpersonal skills
  • Team player who works collaboratively within the business
  • Flexible with the ability to prioritise and re-prioritise due to conflicting demands
  • Determined in the face of objection
  • Problem solver with a focus on delivering results
  • Strong influencing skills
  • Proven capability to work on own initiative

Practical Experience

  • Proven experience working in a client facing role
  • Experience of working with technology products
  • Experience with a consultancy firm (desirable)
  • Experience working in an investment bank (desirable)
  • An understanding of the banking and capital markets (desirable)
  • Experience using MS Excel to create reports/analysis (desirable)

Apply now