WHY DEALOGIC?

Dealogic is a market-leading FinTech company with more than 30 years of experience, offices in 9 countries, and a team of over 800 people worldwide. Close to 30 Agile teams work together to build and continuously renew our proprietary platform – built, designed, and developed in-house, to deliver unrivalled data and workflow solutions to our clients. We empower our teams to pick the best tools that help them solve problems, including the newest technologies. This approach enables us to transform mature products into a highly-scalable, cloud-native platform with responsive 21st-century user interfaces.

 

About the role:

The department provides technical support for all platforms delivered by Dealogic. Globally the team provides client technical support 24 hours a day to 200+ clients. The position holder will be leading the Client Technical Support (CTS) DevOps team consisting of 3/4 members and key in building high-levels of trust with stakeholders.

 

Team management:

  • Recognize the needs of CTS members in the DevOps team and arrange necessary training and mentoring
  • Lead by example, showing a high level of competence and understanding of Dealogic application internals, features and best practices
  • Adapts to new ways of working and encourages others to share ideas
  • Provide KPIs on the regional team’s performance on a weekly/monthly/quarterly/annual basis to CTS Management
  • Working with the CTS Regional Manager to assign quarterly projects to CTS, conduct weekly project reviews and provide monthly project progress reports

 

Responsibilities:

  • Deploy, integrate and support Dealogic products and platforms for clients on a global scale
  • Implement improved and innovative practices for client deployments and support
  • Independently plan and resolve complex client issues, recommend and implement preventative measures
  • Proactively summarize and deliver best practices to global team for improved client experience
  • Communicate with client IT departments for software packaging, user rollouts, security settings changes
  • Dispatch and coordinate tasks on behalf of manager in their absence by demonstrating leadership
  • Guide junior members to enhance team knowledge and general performance
  • Enhance and deliver training for the entire team to promote knowledge sharing and increase efficiency

Requirements:

  • Excellent communication skills
  • Experience of dealing with external stakeholders is an advantage
  • Proactive approach to work, gives direction to others as to how to complete tasks and support them in the process
  • Robust – able to bounce back when challenged
  • Creative and analytical approach to problem solving
  • Proven ability to prioritize and reprioritize work due to changing business/client requirements
  • Strong working knowledge of Microsoft applications
  • Advanced skills of Windows Server and network systems administration
  • IIS 7+ server configuration and scripting including log analysis
  • Knowledge of relational database concepts and designs for MS SQL Server
  • Supporting and deploying bespoke applications
  • PowerShell scripting skills
  • Knowledge on software development concepts such as QA and UAT

Advantages:

  • ASP and.Net programming experience
  • T-SQL scripting and performance tuning
  • A project and methodical style and approach

What we offer:

  • Competitive salary
  • Cafeteria, Performance-based bonus
  • Free sport activities and office yoga
  • Inspiring office environment with game room, slide and other cool features
  • Free coffee and fresh fruit every day
  • Great community with lots of awesome events

Apply now