We can only accept applications from candidates who already have the right to live and work in the UK at the time of their application.

The Relationship – Fixed Income team focuses on working with the Debt Capital Markets and Syndicated Lending teams within the Investment Banks. The Investment Banks rely on Dealogic to help them perform better, from understanding the markets, through pitching for new business through to deal execution.

The Role

The position carries a high level of responsibility as the Relationship Associate will manage frontline relationships with investment banking clientele within the investment banking strategy space and serve as a product expert to both internal and external clients. The Relationship Associate will support and collaborate with Relationship Managers and Business Development Managers in all aspects of client account management and provide phone and in person support, and will liaise with Fixed Income clients to produce competitor market trend analysis.

The Relationship Associate requires excellent interpersonal skills, ability to work independently, a pro-active and goal-orientated working style with the ability to think strategically.

Client Relationship Building & Support

  • Understand Dealogic’s client base and work to strengthen and broaden the relationship through supporting, training and dialouge with key users and contacts
  • Identify issues and potential concerns in the relationship and work to rectify these (with sales, client relations, development, IT, other products)
  • Drive and facilitate daily client support through email, phone and in person

Client Relationship Management

  • Work with Relationship Managers to identify opportunities to increase the footprint of the product (and other Dealogic products) throughout all covered clients, including the running of client workshops and knowledge sharing sessions, topical presentations and regular face-to-face meetings
  • Maintain and execute a “relationship plan” for each of the covered clients

Product Knowledge

  • Market trend analysis and generation of DCM media releases
  • Execute other special projects (for example, working to enhance and clean investor data)
  • Expert on Dealogic DCM products
  • Understanding of the Dealogic platform

Product User Testing & Product Deployment

  • Work with the product team, Product Component Owners and Technical Account Managers in order to test and roll out enhancements
  • Support internal teams where and when required (media/marketing, special analysis, development specifications, testing, cross-product training, info sessions)
  • Actively leade efforts to ensure client systems are upgraded to the latest version and support process working closely with IT
  • Provide support to syndicate teams running equity transactions using our product. This can involve resolving issues by giving advice on the best way to achieve the client’s goal, escalating issues and working with internal and client IT teams to resolve, being on site during transactions and managing upgrades

About You

  • Excellent communication and relationship building skills
  • An aptitude for technology
  • Pro-active and goal orientated
  • Able to plan, prioritise and re-prioritise tasks in order to meet assigned objectives

Skills & Experience

Education/Qualification

  • Bachelor’s degree in related discipline

Languages

  • Excellent standard of spoken and written English
  • Other European languages (desirable)

Character

  • Strong proactive work ethic
  • Detail orientated
  • Excellent communication and interpersonal skills
  • Team player who works collaboratively across departments
  • Ability to prioritise conflicting demands and deadlines
  • Determined in the face of objection or difficult work situations
  • Problem solver with a focus on delivering results
  • Customer focused with a drive to develop and nurture relationships
  • Strong influencing skills
  • Proven capability to work on own initiative
  • Comfortable working in a change environment with the ability to adapt to ambiguous situations

Practical Experience

  • Proven experience working in a client facing role
  • Experience of working with technology products
  • Analysing problems and translating that into a solution in a software application
  • Experience in proactively managing client relationships, including the development of strategic plans for the relationships
  • An understanding of the banking and capital markets arena
  • Experience of using MS Excel to create reports/analyis (desirable)
  • Experience with a consultancy firm (desirable)
  • Experience working in an investment bank (desirable)

Apply now