WHY DEALOGIC?

Dealogic is a market-leading FinTech company with more than 30 years of experience, offices in 9 countries, and a team of over 800 people worldwide. Close to 30 Agile teams work together to build and continuously renew our proprietary platform – built, designed, and developed in-house, to deliver unrivalled data and workflow solutions to our clients. We empower our teams to pick the best tools that help them solve problems, including the newest technologies. This approach enables us to transform mature products into a highly-scalable, cloud-native platform with responsive 21st-century user interfaces.

 

Responsibilities:

  • Provide support and monitoring to product range
  • Cooperate with client based IT groups, internal client relationship teams, product specialists and development teams both in the Budapest office and globally (London, New York, Hong Kong)
  • Respond to, prioritise, escalate or resolve a diverse range of application failures and defects
  • Closely monitor, identify and resolve data delivery problems to reporting applications, on a daily, intra-daily, weekly, monthly and quarterly basis
  • Liaise with regional teams to ensure effective escalation of large scale, high impact issues
  • Take ownership over incidents and events, accurately and fully recording information in our ticketing system

Requirements:

  • 1-2 years of experience in a similar role (IT Support, monitoring, application support)
  • Experience in client communication
  • Strong working knowledge of MS applications (incl. Office Suite)
  • Confidence in English (both verbally and in written)
  • Good knowledge of SQL
  • Intranet and Internet technologies
  • Excellent understanding of technology and system architecture concepts
  • Comfortable with working in a global team environment

What we offer:

  • Bonus, cafeteria
  • Outstanding office environment
  • Great office community with fun events (theme days, Halloween party, etc.)
  • Work-life balance
  • Fresh fruits every day

 

Apply now